A Staffler stay with confidence this season
Week commencing 15.02.2021- We update statistics and our
advise every Monday
- New cases in the Tyrol 959
- New cases in the Wildschonau (Home of the Staffler) 6
You can view the daily Austrian Covid statistics here
Detailed Covid information for the Tyrol here
Access the HM Government ‘Travelaware’ website here
WHO Covid advise website here
Here’s our honest opinion
Austria lockdown restrictions, with some easing have been extended to February 21st. Hotels remain closed until at least March 1st. All ski resorts remain open to locals with mandatory testing shortly required prior to skiing.
From an incoming tourist perspective, things are less promising. The strict UK Lockdown regulations include no overseas travel. If guests could travel they would have to quarantine for ten days on arrival or five days plus a paid for negative PCR test. Another paid for test would have to be taken and negative confirmation presented at the airport and ports before departure for home – again paid for. Guests would again have to quarantine once home for ten days or five days with a negative test. In addition all incoming UK Travel Corridors have now been removed indefinitely.
We’re always here to help – absolutely
We are always service led. We are happy to help all our Staffler guests with any Covid issues that might affect your stay with us. We always have and will continue to help as much as we can with any enforced changes.
Judge us by our actions
Covid forced us to close for the last winter season on Sunday March 15th with a very full hotel. We helped and facilitated all guest departures back to the UK and around the world. Many guests were unable to join us for the last five weeks of our season. We helped to organise the majority of these with re-arranged stays at the Staffler this winter and next. We helped and advised others with their insurance refund claims.
Our promise to you
We aim to offer as much flexibility as we can in terms of our Booking Conditions so you can secure the rooms and dates you want at the Staffler this season or next. For all bookings we are happy to change a reservation for an alternative stay. Changes will never be subject to any amendment fees but will be subject to availability and any room rate differential (up or down). We are also happy to accept these reservations up to 48 hours prior to a planned departure for any confirmed booking.
Single or multi-trip travel insurance with Covid and FCO ‘only essential travel’ cover
We’ve searched long and hard to find suitable travel insurance to help our guests through this difficult time. We have no interest in earning commission from any business generated. We simply want to help our loyal guests. Staysure travel insurance offers single and multi- trip cover for singles, couples, families and groups. Premiums importantly include general Covid cover while abroad and full cover for those countries on the Foreign and Commonwealth Office ‘all but essential travel’ list – now or in the future. Cover also includes up to 21 days winter sports cover and is Europe wide. Policies can be organised utilising the link below - use their comprehensive option. Premiums are very competitive considering the cover included. Their multi-trip option is for 15 months for the price of 12.
We sampled a multi-trip option including FCO cover for a single person at £44 and the same policy for a family of three for £110. Your premium can be further reduced if you get to the payment stage on your application but don’t pay. Wait on their automated follow up email after a couple of days. Wait again for their second follow up which offers a 15% discount across all premiums.
Airlines and driving
If an airline cancels your flight you are always entitled to an alternative flight or a full refund. They may also offer you vouchers for another flight and will generally waiver all fees in the short term. This applies if only one leg of your flight is cancelled – for example Easyjet cancel the outbound leg of a flight to Munich, but still run the return then you are still entitled to a refund of the whole flight cost. Airlines are struggling, like many in the sector, so if you are able to change flights or accept a voucher then it really does help them. If you are aiming to drive to the Staffler then, post Lockdown restrictions you are considered ‘in transit’ en route and are therefore not governed by Covid related border issues. Driving is a great option, especially utilising Eurotunnel as you can pretty much remain in a family or group bubble throughout the journey.
For the duration of Austrian and UK Lockdowns there are strict border controls in force.
Current Covid regulations vary from country to country but fundamentally we support all legislation that mandates the use of face masks on all public transport, in airports and on flights. We ask you to bring your own reusable face coverings though we do have a substantial supply of single use masks in resort and on our transfer buses. Facemasks are also mandatory on our airport to Staffler minibus transfers. We also have a plentiful supply of hand gel in our buses and we urge all guests to wash hands regularly throughout their journey to and from the hotel and to maintain social distancing whenever possible.
Our staff All Staffler staff will have Covid specific hygiene training and any applicable PPE equipment as Austrian legislation may require.
At the Staffler
We embrace fully all current and future Covid related Austrian legislation regarding hotels, catering and bars and will keep guests regularly updated of the applicable rules and regulations. One important measure we embrace is the current, weekly Covid testing of all staff with results within a few hours from the Austrian authorities.
In resort and on the slopes
Austrian summer glacier skiing continued all summer long. All other ski resorts operated their lifts, pay desks, toilets and other elements of their infrastructure. Mountain restaurants were open and operational - all again, without any major Covid related issues. Covid rules and regulations have been drawn up for all winter ski resorts and have been embraced by lift companies, ski schools, mountain restaurants and a myriad of other suppliers across the Tyrol. The measures introduced are basically a continuation of their successful summer model.
Masks are compulsory in shops and open markets and while walking around bars and restaurants.