A Staffler stay with confidence – week commencing 14/09/2020
The many guests booked to stay with us at the Staffler are looking forward to their holiday
in the Tyrol this winter. Others are still thinking about booking the remaining rooms and
dates we still have available. Either way we’d like to share with you everything we’re able to
do and our thoughts currently regarding the effects of Covid on our operation.
We’ll be updating this information regularly to keep you as informed as we can.
All aspects of international travel and tourism are in a much more positive place than at the
height of the pandemic but still remain in a fair degree of flux. We have always felt and
continue to feel confident that things will further improve across the services and suppliers
that touch all aspects of your holiday with us.
We’re always here to help
We are always service led. We are happy to help all our Staffler guests with any Covid issues
that might affect your stay with us. This may be enforced flight changes affecting arrival and
departure times and days and the knock on effect this may have on any transfers, ski school
booking, passes etc. We always have and will continue to help as much as we can with any
Judge us by our actions
Covid forced us to close for the last winter season on Sunday March 15th with a very full
hotel. We helped and facilitated all guest departures back to the UK and around the world.
Many guests were unable to join us for the last five weeks of our season, including Easter.
We helped to organise the majority of these with re-arranged stays at the Staffler this
winter. We helped and advised others with their insurance refund claims.
Our promise to you
We aim to offer as much flexibility as we can in terms of our Booking Conditions so you can
secure the rooms and dates you want at the Staffler. For all bookings we are happy to
change a reservation for an alternative stay this season or for winter 2021/22. Changes will
never be subject to any amendment fee but will be subject to availability and any price
If an airline cancels your flight you are always entitled to an alternative flight or a full refund.
They may also offer you vouchers for another flight and will generally waiver all fees in the
short term. This applies if only one leg of your flight is cancelled – for example Easyjet cancel
the outbound leg of a flight to Munich, but still run the return then you are still entitled to a
refund of the whole flight cost. Airlines are struggling, like many in the sector, so if you are
able to change flights or accept a voucher then it really does help them. There remain a
large number of daily flights from the UK and Ireland to our Staffler gateways – Munich,
Innsbruck and Salzburg. Prices are extremely competitive. You can see the relevant airlines
and destinations on the ‘Travel’ page of our website.
All borders between the UK and Austria are open, without restriction.
Current Covid regulations vary from country to country but fundamentally we support all
legislation that mandates the use of facemasks on all public transport, in airports and on
flights. We ask you to bring your own reusable face coverings though we do have a
substantial supply of single use masks in resort and on our transfer buses. Facemasks are
also mandatory on our airport to Staffler minibus transfers. We also have a plentiful supply
of hand gel in our buses and we urge all guests to wash hands regularly throughout their
journey to and from the hotel and to maintain social distancing whenever possible.
All Staffler staff will have Covid specific hygiene training and any applicable PPE equipment
as Austrian legislation may require.
At the Staffler
We embrace fully all current and future Covid related Austrian legislation regarding hotels,
catering and bars and will keep guests regularly updated of the applicable rules and
regulations. One important measure we embrace is the current, weekly Covid testing of all
staff with results within a few hours from the Austrian authorities.
In resort and on the slopes
Austrian summer glacier skiing has continued all summer long. All other ski resorts have
operated their lifts, pay desks, toilets and other elements of their infrastructure. Mountain
restaurants have been open and operational - all again, without any major Covid related
issues. Covid rules and regulations have been drawn up for all winter ski resorts and have
been embraced by lift companies, ski schools, mountain restaurants and a myriad of other
suppliers across the Tyrol. The measures introduced are basically a continuation of their
successful summer model.
Covid cases in Austria Monday 14th September
- Total new cases 718
- Total cases in the Tyrol 15
You can view the daily Austrian Covid statistics here
Access the HM Government ‘Travelaware’ website here
WHO Covid advise website here